SHIPPING & RETURNS
SHIPPING POLICY
Free Shipping over $149
Speedway Performance Parts offers free shipping for the majority of orders over $99 before provincial or state tax. There are no additional fees whatsoever for any orders marked with a "Free Shipping" option on the "Select Shipping Method" page. However, for oversize items or for shipments to certain remote locations that our shipping courier does not have easy access to, we may charge an additional fee. Please note that a signature is required for delivery.
For orders that fall under the "Free Shipping" label, Speedway Performance Parts is essentially paying for the shipping cost. In the event of a return, the customer will be responsible for the shipping fees back to Speedway Performance Parts and will be reimbursed the difference between the product price and the original shipping fee which was incurred. Please understand that free shipping is a cost that is incurred by Speedway Performance Parts as a gesture to help customers save. However, if customers receive a wrong or defective item they will be reimbursed the entire amount.
Insurance
All products shipped from us are fully insured at NO extra cost to customers. This is just another way to ensure our customers are completely satisfied!
PO Box
Most of our products cannot be shipped to a P.O Box. We deal with each order on a case-by-case basis. In the event that customers only have a P.O Box address, there are solutions such as shipping to the nearest shipping courier station or an alternative address. Please give us a call for more information, as each situation varies.
Order Process
Total Delivery Time = Processing Time + Shipping Time
Honesty is the best policy, and we always strive to be as straightforward as possible. Typically after a product is purchased, it takes 2-6 business days for customers to receive it (Canada-wide). However, some special order products may require additional processing days plus a 2-3 weeks shipping period (shipment may take longer if being shipped to a remote area). Please contact us regarding any questions at sales@speedwayperformanceparts.ca.
Estimated Shipping Date
The estimated shipping date is calculated by estimating the time we obtain and package your products and adding that to the average courier speed based on the shipping destination. During holiday seasons, please allow an extra 2-3 business days on top of the estimated shipping date due to the volume of orders being processed. Orders may arrive slightly earlier or slightly later than the estimated shipping date.
US Shipping
US customers can order any product from our website. However, the customer will be charged in Canadian dollars. Customers will also be responsible for paying their respective state taxes on the purchase. Our system does not automatically calculate US tax rates into the price. You will be charged the appropriate tax rate after your order is placed (we will send you a follow-up email requesting payment of the tax. Your order will not be shipped out until this is paid.
RETURN & EXCHANGE POLICY
Returns
We have a 30-day return policy upon receipt as long as the product is not used, damaged or altered in any form. Mounted wheels can not be returned/exchanged under any circumstance. We can not guarantee the fitment of wheels if the vehicle is lifted or lowered due to unforeseen variables. Customers only pay for the return shipping cost of the item and the cost of shipping we incurred when sending out the item initially. Unlike some other companies, we do not charge customers a restocking fee, with the exception of a select few brands. The exceptions include rims, which have a 30% restocking fee, Magnaflow products with a 15% restocking fee.
Customers may contact us should they choose to return or exchange merchandise. This will prevent confusion and allow us to make arrangements for the merchandise to be returned. Returned merchandise must include all original packaging, paperwork, and must be packaged properly to avoid shipping damages. Please note that no returns will be accepted on any special order items due to the size and nature of these products. If the customer requests an order be re-shipped, the additional freight and handling charges will be the responsibility of the customer. In addition, all shipping costs related to a return are the responsibility of the consumer. Returned merchandise that does not arrive in appropriate condition will not be refunded in full or at all. Customers should be sure they truly want something before placing an order.
Damaged, Defective, and Incorrect Products
We all know that accidents happen from time to time. Not to worry, all shipments are fully insured at no extra cost. If a product arrives defective, damaged, or simply incorrect, customers should contact our customer service department as soon as possible. They should fully inspect the product and if the product is damaged or faulty in any way they should not attempt to use or install the part! We are not responsible for any installation fees customers incur under any circumstances.
Since every situation is different our team will assess each situation and will find a unique solution that will completely satisfy the needs of our customers. This may include a refund or replacement of the order depending on the customer's preference. Images of the damaged or defective product may be requested.
Please note that it is the customer's responsibility to select the correct year/make/model when ordering a vehicle-specific product. If the customer selects the wrong year/make/model, they can always return the product within 30 days but they will be charged the initial shipping fee we paid to get the product to them plus the return shipping fee. Also, please be advised that items marked as "universal fit" do not necessarily fit every vehicle. It is solely the customer's responsibility to ensure that any items marked as "universal fit" actually fit their vehicle. If customers order a universal product that doesn't fit their vehicle (without confirming fitment with us), they may return it within 30 days but will be charged the initial shipping fee we paid to get the product to them plus the return shipping fee. On the other hand, Speedway Performance Parts will take full responsibility for any incorrect information on the website regarding vehicle-specific fitment and replace the item free of charge.